Help'Em Up Harness
Returns Policy
Please contact us via email prior to sending your item back. Please quote you order number in your email or subject line.
You may return the harness for the following reasons:
Please note you are able to purchase a replacement or spare, front or hip lift half of the harness if your dog chews/damages the harness. Some owners like to keep a second rear half on hand in case of soiling. Unfortunately, we are unable to offer this for XS harnesses. Please contact us by email and we can arrange this for you.
Returns of used products are not eligible for a refund and will be returned at the customer's expense or donated to an animal rescue or shelter. You may also consider donating your harness to your veterinarian or a local shelter to help another dog in need.
To be eligible for exchange due to wrong size or style of the harness:
Refunds do not include shipping and handling charges.
All harnesses will have a thorough inspection upon return. A $10 restocking fee will be applied upon return (unless returned due to product defect).
You are responsible for return shipping fees.
To be eligible for refund if dog passed away before receiving the order:
Refunds do not include shipping and handling charges.
All harnesses will have a thorough inspection upon return.
To be eligible for a refund due to product defect - warranty claim
Please contact us via email prior to sending your item back. Please quote you order number in your email or subject line.
You may return the harness for the following reasons:
- Wrong size or style of harness - exchange only
- Dog passed away before receiving the item - refund
- Product defect - warranty claim
Please note you are able to purchase a replacement or spare, front or hip lift half of the harness if your dog chews/damages the harness. Some owners like to keep a second rear half on hand in case of soiling. Unfortunately, we are unable to offer this for XS harnesses. Please contact us by email and we can arrange this for you.
Returns of used products are not eligible for a refund and will be returned at the customer's expense or donated to an animal rescue or shelter. You may also consider donating your harness to your veterinarian or a local shelter to help another dog in need.
To be eligible for exchange due to wrong size or style of the harness:
- the harness must be intact and must not show any signs of damage, wear and tear. Including all hair removed.
- the harness must not be damaged (excluding any manufacturer defects if you are returning it for this reason - see below).
- Contact must be made by email of your intention to return or exchange the harness within 5 days of receiving the harness.
- The product must be returned within 10 days (see return instructions below).
Refunds do not include shipping and handling charges.
All harnesses will have a thorough inspection upon return. A $10 restocking fee will be applied upon return (unless returned due to product defect).
You are responsible for return shipping fees.
To be eligible for refund if dog passed away before receiving the order:
- The product must be returned unopened and in it's original packaging.
- Contact must be made by email of your intention to return or exchange the harness within 5 days of receiving the harness.
- The product must be returned within 10 days (see return instructions below).
Refunds do not include shipping and handling charges.
All harnesses will have a thorough inspection upon return.
To be eligible for a refund due to product defect - warranty claim
- We are able to offer a 1 yr manufacturer warranty.
- Paw Prosper, makers of the Help 'Em Up Harness, warrants all harnesses, walking accessories, and speciality items against defects in materials and workmanship. This guarantee does not cover defects caused by accidents, damage due to excessive wear, unnatural abuse, modifications or alteration of the original product.
- The straps are made of collapsed nylon tubular webbing, which is extremely durable and break-resistant unless cut. In order to be considered a manufacturing defect, the defect would generally need to be located at the seam. Straight cuts, mid strap are usually due to chewing and are not accepted.
- Please send us photos and an explanation so we can forward these on to the manufacturer for assessment of the warranty claim. This typically takes 2-3 working days. Please note there is a time zone difference that affects the speed of correspondance (ie: they are closed on Mondays). Please let us know if you need an urgent reply and we will do the best we can to help you.
- Fill out the Product Return Form for Help’Em Up Harness. Please note if you purchased online via this website, we provide refunds via the card used to make the purchase. We do not need your bank account details if you purchased online via this website.
- Place back into original packaging with receipt (if applicable).
- Please contact us for return address. Please send by courier. Select tracking. Insurance is optional. We are not responsible for any lost or damaged product in transit.
- Refunds will be processed within 10 business days of the item returning to site.