Help'Em Up Harness
Returns Policy
You may return the harness for the following reasons:
To be eligible for exchange or refund:
Refunds do not include shipping and handling charges.
All harnesses will have a thorough inspection upon return. A $10 restocking fee will be applied upon return (unless returned due to product defect).
You are responsible for return shipping fees.
How to return items:
You may return the harness for the following reasons:
- Wrong size or style
- Product defect
- Dog passed away before receiving the item
To be eligible for exchange or refund:
- the harness must be intact and must not show any signs of damage, wear and tear.
- the harness must not be damaged (excluding any manufacturer defects if you are returning it for this reason).
- Contact must be made by email of your intention to return or exchange the harness within 5 days of receiving the harness.
- The product must be returned within 10 days (see return instructions below).
Refunds do not include shipping and handling charges.
All harnesses will have a thorough inspection upon return. A $10 restocking fee will be applied upon return (unless returned due to product defect).
You are responsible for return shipping fees.
How to return items:
- Fill out the Product Return Form for Help’Em Up Harness.
- Place back into original packaging with receipt (if applicable).
- Send all parcels to Red Dog Rehabilitation, 1218 Great South Road, Runciman, Drury, Auckland 2578, by courier. Select tracking. Insurance is optional. We are not responsible for any lost or damaged product in transit.
- Refunds will be processed within 10 business days.
